We offer 30-day money back gurantee.
If for any reason you are not completely satisfied with your purchase, simply obtain a Return Merchandise Authorization (RMA) number
from our Customer Service Department at toll free (877) 800-6044 or email your request to returns@CandlesAndHomeDecor.com and return your product for a refund to
ATTN: Returns Candles and Home Decor.com 4716 Edison Street, San Diego, CA,92117
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All returns/exchanges require obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns/exchanges are subject to 15% restocking fee.
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A 15% return/exchange fee may apply in the case of wrong ordered item by the client.
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All claims for credit, shortages, dissatisfaction and/or damages must be placed within 15 days of receipt of merchandise.
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Shipping charges and gift-wrapping charges are non-refundable, except in the event that CandlesAndHomeDecor.com shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.
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We recommend that you use a shipping method that is traceable so that your shipment will
not be lost in the mail.
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All returned merchandise must be received by CandlesAndHomeDecor.com in saleable condition, unless the merchandise is found to be defective
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All non-defective items returned must be in the original complete packaging.
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Refunds will only be made in the same form as the original payment within 7-10 days of our receipt of the return.
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The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
Please note that
each order is checked twice before being shipped. We will be responsible for all
the shipping charges when we ship the wrong and defective items.
Your privacy and the privacy of all registered users of CandlesAndHomeDecor.com is important
to us. Accordingly, we have adopted the following privacy policy.
Our policy is based on the principles of notice, choice, access and security in
the collection and use of all information regarding our users and their activities
at our site. Please review this policy each time you use the site as it is subject
to change at any time by TestCountry.com without notice to you.
Notice
This policy tells you among other things what information we gather from you, how
we may use or disclose that information, and our efforts to protect it.
Types of Information Collected
In connection with your use of our site, we ask for and may collect a variety of
information from and about you in different ways. For example, when you purchase
an item from our site, we may ask for and store your information including, but
not limited to, your and/or your business' name, address, email address, billing,
shipping, and payment information and other identifying contact data.
Use of Cookies
Our site makes use of cookies when a visitor's Internet browser is set up to accept
them. Cookies are small data files that our web site sends to your browser for storage
on your computer's hard drive. We use cookies to identify members, track activity
at our site, and better serve your needs and interests.
Use of Information
We use your personal identifying information to identify you as a user of the site
and to assist and speed the completion of transactions on the site. We may use your
email address to contact you directly regarding services or products that we believe
may be of interest to you. We may also associate your personal identifying information
with information we collect about your preferences and activities at the site, such
as the particular pages you request at the site and purchases or other transactions
you effect through the site. We may vary the content you receive in future visits
to the site based on your preferences and activities.
We may combine your personal identifying information, and information about your
preferences and activities, with those of all or a particular group of our users
to prepare collective profiles of our users and their activities. For example, we
may track the number of our users who view certain pages or use certain features
or compile the total dollar amount of sales conducted through our site in a particular
geographic region. Such information, and other information we derive from individual
users' information, allows us to continue to grow and provide you with quality fellow
users through more accurate marketing and advertising of our Web site.
Disclosure of Information
If you provide us permission to do so, we may provide your personal identifying
information, and information about your activities and preferences, to other companies
wishing to contact you about products or services, but only to those that we believe
impose reasonable safeguards on the privacy of your information. We may provide
other companies with collective profiles of our user groups and their activities
and preferences. Such collective profiles may also be disclosed in describing our
site and services to prospective partners, advertisers and other third parties,
and for other lawful purposes.
Additionally, with your approval, your personal, order and payment information may
be shared with other companies.
Finally, we may disclose information to fulfill certain legal and regulatory requirements
or if we believe, in good faith, that such disclosure is legally required or necessary
to protect others' rights or to prevent harm.
This Privacy Notice discloses the privacy practices for www.candlesandhomedecor.com. We
do not collect information on our web site. However, any information that you provide
to us via e-mail will not be retained or shared with any third party. If you feel
that we are not abiding by this privacy policy, you should contact us immediately
via telephone at (858) 430-3300 or via e-mail at info@candlesandhomedecor.com.
We understand your concerns for personal security when placing orders or giving
out personal information on the Internet. That's why providing a secure shopping
environment is one of CandlesAndHomeDecor.com highest priorities. We use industry-standard
encryption methods to transmit your personal registration information from your
computer to ours across the Internet, and we restrict access to any transactional
portions of our site to computers running web browsers that support Secure Socket
Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable
browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5
or higher. These browsers will automatically activate the technology when you log
on to our site.
Remember that any information you voluntarily disclose on-line in any news or message
postings, discussion groups or chat rooms may be collected and used by others without
your permission. Furthermore, if you provide any information to parties who operate
Web sites that are linked to or from our site, different rules may apply to their
collection, use or disclosure of your personal information. We encourage you to
review these sites' policies before revealing any sensitive or personal information.
Regardless of the precautions taken by you or by us, "perfect security" does not
exist on the Internet. We cannot ensure or warrant the security of any information
you transmit to us, and you transmit such information at your own risk.
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