FAQ

What payment methods do you accept at your mall?

We accept VISA, MasterCard, and Checks on our website, and Money Orders and Cashier’s Checks by Mail Order. Please go to the Contact Us area of our website if your choice of payment and/or method of ordering is not mentioned here.

How long will it take to get my order delivered?

Our Mall fills and ships all orders within 5 business days of ordering based on stock availability. All orders are shipped U.S. Postal Service or UPS Ground unless Priority Shipping is specified. UPS Ground typically takes 7-10 business days for delivery to most parts of the United States. Certain areas may take longer. We cannot offer UPS Shipping services to Hawaii or Puerto Rico. Priority shipments will result in higher shipping fees.

Can your Mall ship orders outside Australia?

No, unfortunately we cannot fulfill order requests for shipments outside Australia.

What is my order is delivered damaged?

Return the damaged item(s) to us for a full refund.

What if I want to return an item?

If you choose to return any item that is not damaged for any reason, there is a 20% re-stocking charge that will be applied.

What if something goes wrong with the ordering process while I am placing on order?

Please go to the Contact Us area of our website and notify us of the specific trouble you encountered and we will promptly see that it is taken care of and you are notified immediately.

What if an item I want or order is out of stock?

Our typical out-of-stock rate is less than 5%, well below industry average. In addition, our Sourcing Department has devoted resources to full-time analysis and reordering of inventory. If any product you order is out of stock, you will be notified and either offered a credit, exchange, or a refund.

What are your Mall products made of?

Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.

Bone China

White clay with bone ash added. Bone ash content must be at least 25% by U.S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or under-glaze (matte). Lighter, stronger, more expensive than porcelain.

Porcelain

This is fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under-glazed, or “bisque” finish. Glazing produces a high gloss; under-glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is “cooked” for six hours at 800 degrees.

Jade Porcelain

Jade porcelain is a type of porcelain made with fine clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for nightlights because of its high degree of translucency when lit.

Stoneware

White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

Patchwork Items

Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Cubic Zircon

The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia is very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.

Diamond

Extremely hard, highly refractive colorless or white crystalline of carbon define a diamond. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity).

Gold

Gold is the ultimate precious metal. Virtually indestructible, amazingly malleable, doesn’t rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word “Plumb” indicates the exact purity of the piece.

Gemstones

Rubies, sapphires, emeralds, and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight.

Pearl

A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or “cultured” through an artificial implanting process.

Sterling Silver

To qualify as “sterling” a given piece must be composed of a least 92.5% pure silver.

Hong Tze

To closely emulate a special stone found in China, which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.

Frosted Acrylic

Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. This provides the drama of frosted glass without the weight.

Gypsum

Gypsum is a white mineral, which is usually used to make Plaster of Paris.

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite can be either gray, pink, or white in color.